Can This Manager Be Saved?
By Shelly Whitehead
Feature In NKYChamber.com July 2014, by Dr. Tracey Sigler
Are they emotionally intelligent?
This is a very big question, too, and really breaks down to an individual's self-knowledge, as well as understanding and empathy for others. The thinking is that only those with thorough self-knowledge can be truly capable of understanding and managing themselves and others.
It is such an important factor in quality leadership, in fact, that it is the foundation of Northern Kentucky University's master's program in Executive Leadership and Organizational Change (ELOC), according to NKU Haile/U.S. Bank College of Business Associate Professor of Management Tracey Sigler, Ph.D.
ELOC "students take a lot of different assessments to gauge their abilities to manager or control themselves," she said. "This is about being aware of when they have strong emotions and managing those emotions - whether they can manage themselves.
"Another component of this is being aware of others' emotions and being able to read people, including other employees or customers, and being able to empathize and be...attuned to what they're experiencing. Then, it's also being able to use that knowledge and adapt that to what's going on whith you and your employees, which also ties back to honest and integrity."